Scanning your digital pass
All ticket holders should read the information below to ensure a safe and smooth entry in to the stadium. Before you leave home make sure your phone is fully charged and your digital pass is already downloaded and saved in your phone's wallet. When you arrive at Wembley Stadium, follow the below steps to come through the turnstiles using your digital pass. If you have any issues accessing the stadium, please visit the stadium ticket office located directly underneath the Bobby Moore statue.
Step 1:
As you reach the turnstile open the wallet on your device to load your digital pass. When approaching the stadium please refer to your ticket for your turnstile colour zone. The quickest route to your turnstile entry point is by following the signage for the colour zone. Please ensure you enter via the correct turnstile.
Step 2:
As you approach the turnstile please make sure you have your ticket ready with the barcode/QR code visible and ready to scan. Scan your ticket via the new digital readers on the side of the turnstile. The reader for all QR codes is at the bottom of the screen. NFC ticketholders should tap their phone on the top of the reader.
Step 3:
Once you have scanned your ticket, wait until the turnstile lights up green and your phone buzzes. If the turnstile does not respond you may need to refresh your ticket by closing it and reloading it. Once the screen lights up green go through the turnstile and enjoy the event. If you are scanning multiple tickets on one phone, scan all of your guests / children through first before going through yourself.
If the screen lights up red, there is an issue with your ticket. Do not hold up the queue if there is an issue with your ticket. Step back outside the turnstile and speak to a steward who will be able to direct you to the ticket office.