THE FA’s TICKET REFUND POLICY
When dealing with request for refunds for tickets to its matches The FA will apply the following policy and procedures although The FA may elect to waive or vary the procedures and requirements set out herein (for example, but without limitation, the requirement that Tickets be posted with each application for refund). Refunds will not be provided in any other circumstances (including, without limitation, where a ticket holder is ejected from a Ground).
1. Postponement of Match before kick-off
In the event of the postponement of a Match before you have entered the Ground, the Ticket will be valid for the rearranged playing of the Match.
Where a Match is postponed after Ticket holder(s) have entered the Ground, but before the Match has kicked-off, entry to the or any substitute Ground for the rearranged playing of the Match shall only be permitted on presentation of the Ticket and subject to compliance with any other requirements announced by The FA at the time.
Ticket purchaser(s) unable to attend the rearranged playing of the Match shall be entitled to a refund of the face value of Ticket (including any booking fee and related transaction charge). The procedure for obtaining such a refund shall be announced by The FA and more information is set out in paragraph 8 below.
2. Postponement of the Match after kick-off
In the event of the postponement of a Match after kick-off, a Ticket will be valid for the rearranged playing of the Match (subject to compliance with any other arrangements announced by The FA).
A person unable to attend the rearranged playing of the Match shall be entitled to a refund, save that the refund shall be: (i) 60% of the face value of the Ticket (including any booking fee and related transaction charge) if the Match is postponed before the commencement of the second half; or (ii) 40% of the face value of the Ticket (including any booking fee and related transaction charge) where the Match is postponed between the commencement of the second half and the completion of the Match. The procedure for obtaining such a refund is set out in paragraph 8 below.
3. Abandonment of a Match (no rearranged playing of the Match)
When a Match is abandoned before kick-off and it is not rearranged, a person shall be entitled to a refund of the Ticket face value (including any booking fee and related transaction charge).
Where a Match is abandoned between kick-off and commencement of the second half, the refund shall be 60% of the face value of the Ticket (including any booking fee and related transaction charge) if the Match is postponed before the commencement of the second half and 40% of the face value of the Ticket (including any booking fee and related transaction charge) where it is postponed between the commencement of the second half and the completion of the Match. The procedure for obtaining such a refund is set out in paragraph 8 below.
4. Match played ‘behind closed doors’
In the event that the Match is played without any paying spectators present inside the Ground, a person shall be entitled to a refund of the ticket price paid (including any booking fee and related transaction charge). No Ticket holder shall be entitled to entry to the match in such circumstances. The procedure for obtaining such a refund is set out in paragraph 8 below.
5. Reduction in Capacity
In the event that The FA reduces the intended capacity of the Match after the date that Tickets were on sale, The FA reserves the right to cancel your Ticket and provide a full refund of the ticket price paid (including any booking fee and related transaction charge). The procedure for obtaining such a refund is set out in paragraph 8 below.
6. Match to be played at an alternative Ground
In the event that a Match is moved to an alternative Ground from the ground which was originally designated to host the Match at the time the Ticket purchaser(s) purchased a Ticket, the Ticket purchaser will be entitled to a refund of the face value of the ticket (including any booking fee and related transaction charge). The procedure for obtaining such a refund is set out in paragraph 8 below.
7. Procedure for obtaining a refund
If any of the above circumstances apply then The FA will announce the procedure for applying for a refund, including, if applicable, the address to send such applications and other documentation to; this may be The FA, its agent, the appropriate participating Club or the Ground. All refund applications must be received within 28 days of the day of the announcement by The FA regarding the process of applying for a refund.
Please allow 60 days for a refund to be processed. Refunds will only be made to the original purchaser of the Ticket and will generally be made through the same payment method as the Ticket was originally purchased.
In each of the above circumstances. The FA shall not be liable in any event for any other costs incurred by the Ticket holder whatsoever including, for example, but without limitation, any hotel and/or travel expenses.
In this policy, the following terms have the following meanings:
"Ground" means the football stadium hosting the Match;
"Match" means any Match staged by The Football Association Ltd (“The FA”); and
"Ticket" means a ticket (in paper, electronic or any other form), (and/or any rights arising out of or in connection with that paper ticket) for admission to a Match and shall include any reissued ticket for a rearranged Match.
October 2022