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23 Wembley stadium tour questions found

Wembley stadium tour

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Am I able to turn up for a tour without booking in advance?

SHOW

Whilst we allow for walk-up bookings for the Wembley Stadium Tour, this is strictly subject to availability and we strongly recommend booking in advance to avoid disappointment. You can check availability online or by calling our dedicated booking office on telephone number 0844 800 2755.

What days and times is The Wembley Stadium Tour Available?

SHOW

The Wembley Stadium Tours operate seven days a week including Sundays and bank holidays with the exception of the 25th and 26th December and 1st of January and around major event days. Whilst we allow for walk-up bookings this is strictly subject to availability and we strongly recommend booking in advance, to avoid disappointment. Please check tour calendar prior to your visit or email tours@wembleystadium.com or phone 0844 800 2755.

Wembley Stadium has been designed as a multi-purpose venue and hosts a diverse range of world-class sport and entertainment events. The various events that we stage all have their own individual requirements in terms of the set-up of the seating bowl, the playing area and the stadium facilities. Therefore from week to week and month to month, depending on what event we are building up to stage (or indeed have just staged) the venue may look different.

Wembley Stadium Tours run from 10:00 to 16:00. These times can change depending on whether it is peak (typically BST plus traditional half term and Easter holiday periods for schools in the UK) or off-peak (typically GMT) when the last tour departs at 15.00. Please note, the tour and tour route are subject to availability and change. Wembley Stadium reserves the right to change the tour date and route at its discretion to accommodate the requirements of Event Owners, Founding Partners or official suppliers or for security reasons.

How much will my Wembley Stadium Tour cost?

SHOW

The Wembley Stadium Tour costs £16.00 for adults and £9.00 for children under the age of 16 and senior citizens.

How long will the Wembley Stadium Tour last?

SHOW

Tours of the stadium last for approximately 75 minutes however should you wish to visit the Stadium Store and see the 1948 Olympic Tablets, we suggest that you set aside 90 minutes.

Do you take group bookings?

SHOW

Yes. We strongly recommend that you book in advance.

Please visit Stadium Tour for further information including group discounts.

To book please call 0844 8472478.

I have a large group that would like to come along. Is this possible and will we get a discount?

SHOW

Discounts are available for family groups (2 adults & 2 Children under 16) or large groups in excess of 29.

A Wembley Stadium Tour will take a maximum of 40, so for larger numbers it would be necessary to split your group into different tours, please bear this in mind when planning your Wembley Stadium Tour.

For further information and availability call 0844 847 2478. It is strongly recommended that group bookings are booked in advance.

Is the Stadium Tour suitable for visitors with disabilities?

SHOW

Yes. Wembley Stadium is fully accessible for visitors with disabilities and all levels visited on the tour are accessible by lift. Please contact us on the dedicated booking line to discuss any specific accessibility arrangements or special requirements you may have on 0844 800 2755.

What age is the tour suitable for?

SHOW

The Wembley Stadium Tour is suitable for families and visitors of all ages, but please note there is a significant amount of walking involved and there will be very limited access to baby-changing, refreshments or toilets once the tour has started. We also ask that all children under the age of 16 are accompanied by a parent or guardian at all times.

The following ratios will apply for School, Organisation or Club visits:

5yrs and under - 1 Adult : 4 Children
8yrs and under - 1 Adult : 6 Children
8yrs – 11yrs - 1 Adult : 10 Children
11yrs – 17yrs - 1 Adult : 15 Children

Is there anywhere to park buggies/push chairs?

SHOW

No. Children under five will be admitted free of charge. However, as the tour starts and finishes in different locations it is not suitable for buggies and a buggy park is not available.

Is there anywhere to leave luggage or bags?

SHOW

No. Unfortunately due to security measures we are unable to accept suitcases or other large items into the stadium. You are likely to be refused entry if you have luggage, and if you have pre-booked, you may not get a refund.

Is there anywhere for us to eat within the stadium?

SHOW

There will be an opportunity to purchase light refreshments before the tour commences.

Please note food and drink must be consumed before the start of the tour.

Can I bring food and drink with me?

SHOW

Unfortunately food not purchased on the premises cannot be consumed in the stadium.

I’ve arranged a group visit – is parking available for coaches/mini-buses?

SHOW

Please note Wembley Stadium is a public transport destination and you are encouraged to travel to the Stadium by public transport wherever possible

CAR PARKING

It is recommended that any visitors wishing to drive to the stadium only use the Official Wembley Stadium Car Parks.

There is a ‘pay on foot’ parking system in place and current parking charges are £3.00 for up to 2 hours and £5.50 for up to 4 hours. Please use the Green Car Park which is located off Engineers Way at the front of the Stadium.  Please note there is no pre-booking facility for tours visitors’ cars, please visit the pay station before returning to your car after your visit.

COACH PARKING (including Mini-buses)

The Coach Park is located directly adjacent to the stadium. Coach Companies and Operators can pre-book their coach space for Wembley Stadium Tours on-line by clicking on the following link: www.wembleyofficialparking.com  Please note that the online booking service is provided by a third party and Wembley Stadium is not responsible for the content of external internet sites or services provided by third parties.

Coaches can park for up to four hours when attending for a stadium tour at a cost of £17.25 per coach plus booking fee when pre-booked. To avoid disappointment, please pre-book your space as early as possible. Subject to other activities on the site, there may be limited coach parking available to purchase on the day at a cost of £25.00 per coach, (£26.00 on Arena Event Days)

Please note that illegally parked vehicles in the local residential streets around Wembley Stadium could be subject to parking fines or be towed away. For more information visit  brent.gov.uk/services-for-residents/transport-and-streets 

UNAUTHORISED PARKING

Note: There are a number of unauthorised parking operators within the Industrial Estate on the approach to the Wembley complex. We would strongly advise that you do not use them and choose Official parking for the following reasons;

BLUE BADGE PARKING

Blue Badge parking is available in the Green Car Park please use the pay parking system.

BICYCLE PARKING

Bicycle parking is available on street level (B2) in the north east corner of the Stadium (near the Green car park).

Wembley Stadium car parks are owned by Wembley City Estate Management Limited and operated by City & Suburban Parking Limited (CSP) and therefore Wembley Stadium is not responsible for parking charges.

Please note that bookings for tours can be sold a number of months ahead of time, at which point it maybe unknown what other events will be taking place in the precinct and what the land owners and/or operators will decide to charge for parking.

Do you have accessible parking?

SHOW

Blue Badge parking is available in the Green Car Park please use the pay parking system.

Where does the Wembley Stadium tour start from?

SHOW

The entrance to the Stadium Tour is located at the top of Olympic Way. Walk underneath the elevated walkway and look for the directional signs leading to the tours entrance www.wembleystadium.com/wembleystadiumtour/visitors-info.aspx

Please visit www.wembleystadium.com/tours for full details of our available Stadium Tour.

What time should I arrive for my tour?

SHOW

We recommended that you arrive at the Stadium at least 30 minutes before the Tour is due to commence.

Can I have a tour in another language?

SHOW

At present we do not provide tours in other languages but we will review this periodically. Group bookings of 30+ may be allowed to bring an interpreter. Please contact our dedicated booking office on 0844 800 2755 to discuss any special requirements.

What payment cards do you accept?

SHOW

Visa, MasterCard, Switch & Electron. Please note we do not accept American Express.

When will my card be charged for the tickets?

SHOW

Authorisation of your card will occur at the time of the transaction. In most cases the card used for the purchase of the tickets will be debited on the same day as you make your transaction although on rare occasions monies may not leave the account used for a number of days.

Can I have the tickets posted to my work address?

SHOW

Once your Stadium Tour is booked you will be sent an e-ticket which you will need to print out and bring with you to gain entry. For customers without an email address we can post tickets but to help detect, prevent and reduce credit card fraud the tickets must be posted to the registered credit card address.

What charges are added to the ticket price?

SHOW

All purchases are subject to a booking fee as follows: Print at home ticket £1.50, Collection ticket £1.50 and Mailout ticket £2.00. These fees apply per transaction and not per ticket. For example, if you purchase four Mailout tickets you will only be charged one £2.00 fee.

Are Wembley Stadium Tour tickets transferable?

SHOW

No tickets may be used for commercial or promotional purposes (such as competitions, promotions or hospitality packages) without the written consent of WNSL. Any ticket re-sold or transferred in such a manner will become void and the holder may be refused admission or ejected from Wembley Stadium.

Please see our ticket terms and conditions on the visitor’s information page. Refunds will not normally be considered except in the most extreme circumstances. This does not affect your statutory rights.

What do I do if I have lost my tickets?

SHOW

Contact the booking office on telephone number 0844 800 2755 as soon as possible.

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